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About Violet

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    Special Agent

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  1. Hiya! I promised i'd get back to this once I've looked into it and unfortunately there's absolutely no error whatsoever that could've been in your way.. I'm aware this may not be the answer you were looking for but hopefully it at least gave you some closure!
  2. ONLINE Hiya agents, the CODE: Closers network is going offline for a maintenance!  Please be aware that there is no estimate when this maintenance may be over, so hold on tight until then. <<OTHER>> - Current Gacha & Limited promotions have been extended until next maintenance. <<ACCOUNT_SUPPORT>> - We do not offer e-mail change services anymore as of today, any requests in regards to e-mail changes will be declined.
  3. Hiya! First and foremost, I'm super sorry to hear.. I know this is probably not the answer you'd like to hear but the entire purification system is completely untouched from our side, and the way it's handled through the official servers also applies in here. We never meddle with these features simply because it can cause more harm than good. I could try to look into it once more just in-case we missed ANYTHING that could have affected you! Please remain patient in the meanwhile~ I'll get back to this thread once I have any sort of answer!
  4. Hiya! We're very sorry for the inconvenience this random downtime has caused. We're currently working to get it back up ASAP. Please be patient in the meanwhile~ Thank you!
  5. Hiya! I'm sorry to hear, though in some cases it may be related to the source of pay-tool you've used so in this case "Super rewards". Whether it's still being processed or because Super Rewards needs more information. Did you try reaching out to Super Rewards? You are able to do so by accessing the PGC "Buy" page and clicking the Help SR Widget. Hope your issue will be solved soon!
  6. It's not an issue on your end, but on ours! We will solve this issue ASAP. For updates on the situation please refer to:
  7. Hiya! We're sorry about this downtime, please refer to said thread for updates.
  8. ONLINE Hiya agents, the CODE: Closers network is currently offline due to some turbulence. Please be aware that there is no estimate when this downtime may be over, so hold on tight until then. We are terribly sorry for the inconvenience that this downtime may have caused. We will make sure to solve this issue as fast as we possibly can. Thank you for your patience, agents!
  9. Unfortunately there is not..!
  10. Memoryleak has always been a closers issue and not something we (CC) can do about it. Unless the officials address this in one way shape or form you'll always would have to deal with it unfortunately. Make sure to restart your client every 2-3 hours to minimize performance drops.
  11. Some video/screen footage would be nice to have as a reference, though keep in mind all animation related issues are outside of our scope, and something the officials would need to address.
  12. We're aware of that, it will be adressed ASAP. Thanks for the report.
  13. I'm glad most of you have enjoyed our xmas event! However to add on to this, just to set the record straight and not having a sense of false hope. NOT every event will be like this, in fact I could pretty much assure you that only the x-mas/end of the year event will remain in this volume. Since it's the holidays season that's all about giving back to everyone who supported us here through thick and thin we wanted to fulfill that fantasy!
  14. ^This. We are aware of the issue, however there is no ETA for when this may be fixed. Until then please remain patient.
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